FAQ
What is Veilloire?
Veilloire is a home essentials brand focused on simple, beautiful products that make everyday spaces feel warmer, more comfortable, and easier to live in.
What kinds of products do you sell?
We offer thoughtfully selected home decor, lighting, and practical everyday essentials designed to improve the look, feel, and function of your space.
What makes Veilloire products different?
We focus on pieces that are both useful and beautiful. Instead of adding more clutter, Veilloire products are chosen to bring comfort, atmosphere, and practical value to your home.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will try to make the change before processing begins, but once an order has been packed or shipped, it may no longer be possible to modify or cancel it.
When will my order be processed?
Orders are usually processed within 1-3 business days. Processing may take slightly longer during weekends, holidays, or busy sales periods.
Where do you ship?
We currently ship to the United States
How long does delivery take?
Most orders arrive within 7-14 business days after processing. Delivery times may vary depending on your location, customs, local carriers, and seasonal demand.
Will I receive tracking?
Yes. Once your order ships, we will email you a tracking link. Tracking information may take up to 48 hours to update after dispatch.
What should I do if my tracking has not updated?
Tracking can pause while a parcel moves between shipping partners or passes through customs. Please allow up to 48 hours for new updates. Contact us if there has been no movement for an extended period.
What if my order does not arrive?
If your parcel has not arrived within 20 days, contact us at info@veilloire.com with your order number. We will check the shipment and help resolve the issue.
What if my product arrives damaged or incorrect?
Email us at info@veilloire.com with your order number, a short description of the issue, and clear photos of the item and packaging. We will review the case and arrange the appropriate replacement or refund.
What is your return policy?
Returns are accepted according to our Return and Refund Policy. Contact us before sending anything back so we can provide the correct instructions and return address.
How should I clean Veilloire products?
Cleaning instructions vary by product. Always follow the care instructions shown on the product page or included with the item. Do not machine wash, tumble dry, or use harsh chemicals unless the instructions clearly allow it.
How can I contact customer support?
Email us at info@veilloire.com. We usually respond within 24-48 business hours, Monday through Friday.